This translation is provided for convenience; in case of any difference, the Romanian version prevails.
This policy describes the conditions under which refunds can be considered for donations made in the Jade Dynasty shop.
1. Digital products and delivery
All goods in the shop (Dragon Coins - MD) are intangible digital products. They are delivered instantly to your account, as soon as the payment is confirmed by the processor.
2. When a refund can be granted
In general, donations are non-refundable. However, we will consider your request in the following exceptional situations:
- Technical error: the amount was charged, but the Dragon Coins did not reach your account within 24 hours (and the problem is not caused by the payment processor).
- Double payment: a system error processed the same transaction twice.
3. When a refund is NOT granted
- The account was sanctioned for breaking the Terms and Conditions (hacks, language, exploiting bugs, etc.).
- The player no longer wants to play.
- The purchased items were lost through game mechanics that are allowed (for example, a failed upgrade at the blacksmith for an unprotected item).
- Complaints about game balance or server updates.
4. Chargebacks
Opening a dispute with your bank, Stripe or another processor without first contacting the team leads to the immediate and permanent suspension of all accounts linked to that IP address and payment method.
5. How to request a refund
Open a support ticket (category "Donation / Item-Shop problems") or write to us on Discord, with your account name, the payment date and proof of the transaction. The team replies within 48 hours at most.
Last updated: October 12, 2026. Thank you for supporting the Jade Dynasty project!